Exchanges & Returns
the Brodie does offer exchanges and returns on purchased gear. The important stuff:
-
Requests to exchange or return gear need to be made within 7 days of the
date of purchase -
Gear being exchanged or returned must be unworn, unwashed, in its original
condition and also have tags intact and be in its store packaging -
You will need to first send a request through to [email protected]
so we can process your request as quickly as possible -
You will need to cover the cost of the postage to send the gear back
(to the address below): the Brodie Exchanges and Returns,
PO Box 194
Lower Plenty, Victoria, 3093
How Exchanges work
When you request a size exchange, we will make this happen where the stock
is available. If we have sold out of the item you have requested we will
contact you and refund your order. You will be credited the way you placed
your original order.
How Returns work
If you change your mind about your purchase, we offer an exchange or a store credit.
A refund on a return will only be considered if the gear you receive is faulty
. If you believe there is a fault with an item you have received, please
let us know as soon as you become aware of the fault by emailing us at
[email protected]. You will need to return the gear to us for review.